Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our business operations: • More than 48 hours before pickup: Full refund of the booking amount, minus a nominal processing fee (₹500). • 24 to 48 hours before pickup: 50% refund of the booking amount. • Less than 24 hours before pickup: No refund will be issued for the booking amount. • No-show: If you fail to pick up the vehicle at the designated time without prior notice, the entire booking amount will be forfeited.

The security deposit is fully refundable, subject to the vehicle being returned in the same condition as it was provided. The refund process works as follows: • Upon vehicle return, a thorough inspection will be conducted. • If no damages, traffic violations, or excessive cleaning requirements are found, the security deposit will be initiated for refund within 24-48 hours. • Depending on your bank or payment method, it may take 5-7 business days for the amount to reflect in your account. • Any applicable charges (damages, late return fees, fuel shortages, toll/traffic fines) will be deducted from the security deposit before the refund is processed.

If you decide to return the vehicle earlier than your scheduled drop-off time, no refund will be provided for the unused time/days. The booking is considered final for the duration selected.

Vehicles returned later than the agreed drop-off time will be subject to late fees. Late fees are calculated at double the hourly rate of the vehicle for each hour of delay. We strongly recommend extending your booking in advance through our platform if you anticipate a delay.

In rare cases where AapniCar is unable to provide the booked vehicle due to maintenance issues, previous customer late returns, or other unforeseen circumstances, we will attempt to provide a similar or upgraded vehicle at no extra cost. If we are unable to do so, a full refund (100%) will be issued immediately.

If you have any questions regarding your refund status or our policy, please contact our support team: AapniCar Services Pvt. Ltd. Email: refunds@aapnicar.com Phone: +91 9111333068